Terms & Conditions. 

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1. Introduction & Agreement

By placing an order and checking the "I agree to the Terms & Conditions" box at checkout, you enter into a legally binding agreement with Lil Bit Different,  ("we", "us", "our"). These terms govern your purchase of any second-hand, vintage, or antique items from our website.

 

2. Nature of Second-Hand Goods

• Pre-Loved Condition: You acknowledge that all items sold on this website are second-hand, vintage, or antique. By their nature, these items are not in "brand new" condition. They will exhibit varying signs of age, previous use, wear, and minor cosmetic imperfections.

• Accurate Descriptions: We commit to providing clear photographs and honest descriptions of each item's condition, including any notable flaws, chips, marks, or structural wear.

• Buyer Review: It is your responsibility to thoroughly review the product descriptions, measurements, and images before completing your purchase. Minor imperfections inherent to the item’s age and disclosed in the listing do not constitute defects.

 

3. Australian Consumer Law (ACL) Guarantees

• Mandatory Consumer Rights: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• "Acceptable Quality" for Second-Hand Goods: Under the ACL, the standard for "acceptable quality" takes into account the type of product, its age, the price paid, and the fact that it is second-hand.

• Exclusions to Guarantees: You are not entitled to a remedy under the ACL for:

  • Faults or wear that were explicitly disclosed in the product description or visible in the photos prior to purchase.

  • Damage caused by abnormal use, mistreatment, or incorrect care after delivery.

 

4. Returns & Refunds Policy

• Major Failures: If an item has a major failure that was not disclosed in the listing (e.g., it arrives broken, is completely unsafe, or differs radically from the description), you are entitled to a full refund or a store credit, including return shipping costs.

• Change of Mind:

  • Option A (Strict): Due to the unique and often one-off nature of second-hand goods, we do not offer refunds, exchanges, or store credits for a change of mind, incorrect sizing, or if you simply dislike the item.

  • Option B (Fair/Flexible): We want you to love your purchase. If you change your mind, you may return the item within [e.g., 14 days] of delivery for a [store credit / exchange], provided the item is returned in the exact same condition it was sent. The buyer is responsible for all return shipping costs and ensuring the item is safely packed.

• Return Process: To initiate a return under your consumer guarantees, please contact us at info@lilbitdifferent.com.au with your order number and photos of the undisclosed issue.

 

5. Pricing and Payment

• Currency and GST: All prices are displayed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).

• No Hidden Fees: The total price, including item costs and delivery fees, will be displayed transparently in your cart before you complete the payment.

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6. Shipping, Delivery, and Risk

• Dispatch: We will pack and dispatch your item within 3-5 business days of receiving cleared payment.

• Shipping Care: Second-hand and vintage items can be fragile. We take great care to pack items securely. We will use recycled and up cycled materials at times to pack and secure your items.

• Transit Damage: If an item is damaged during transit, please contact us immediately upon delivery with photos of the packaging and the item so we can resolve the issue with the courier and arrange your remedy.

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7. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be handled within the courts of that jurisdiction.

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